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Multidisciplinary reading is a path to thinking out of the box.

10 Must-Read Books & Why Multidisciplinary Reading is a MUST

March 28, 2019Jonathan Finegold

Do you have a favorite genre of books? What percentage of your reading does this genre make up? If that percentage is very high, like above 50 percent, there are good reasons for branching out. Reading at all is great, and becoming rarer, so kudos, but if you want to take that next step and…

10 brilliant quotes on leadership and management

8 Tips on Management From Harvard Business Review

March 20, 2019Jonathan Finegold

Managing and running an independent, high producing group or team is easier said than done. It’s a multi-faceted task that requires, among other things, empathy, emotional intelligence, and strategic thinking. It’s a job that places you, the manager, in different roles, going from coach and mentor in one instance to disciplinarian in the next. Management…

Alexander the Great can teach us a lot about success in business.

What Alexander the Great Can Teach Us About Business

March 15, 2019Jonathan Finegold

If you haven’t noticed already, I have an esoteric taste in books. I recently finished Donald Engel’s Alexander the Great and the Logistics of the Macedonian Army, which — despite the title and subject matter — is a remarkably interesting and insightful book. The breadth of Engels’ research is impressive, as he’s able to unite…

Validation is key to happy customers.

Validation: The Single Most Important Element of Excellent Customer Service

February 13, 2019Jonathan Finegold

“What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life?” reads the back cover of I Hear You. A bold claim, for sure. It’s a claim that stands the test of experience. Michael Sorensen’s book is a powerful tool for anybody willing to apply its lessons to everyday interactions…

Managing large teams in complex businesses comes down to choosing the right reporting metrics.

Eating Soup With a Knife: Lessons in Management

November 29, 2018Jonathan Finegold

In Malaysia, the British faced a similar situation to the American experience in Vietnam. Yet, whereas the Americans failed to defeat the Vietnamese guerrillas, the British succeeded in building a stable democracy. Why did the two powers see different results? Lt. Col. John Nagl answers this question in Learning to Eat Soup with a Knife,…

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