Does Your Site Reflect the Quality of Your Services?

Content Curation, Conversion Optimization, Web Design & Development

My First Impression of a Book Seller’s Website

Not only do I love to read books, but I’m an avid collector as well. My most prized collection is my economics “library,” and I make a big deal about making sure the sellers I buy my books from are known for their quality of handling. One book I’ve been meaning to buy a better copy of is John Hick’s classic Value and Capital, and I was excited when I thought I had found a worthy candidate. I decided to look at the seller’s website to get a better feel of their store, and what I found was an absolute turn-off. The site was obsolete, difficult to navigate, and just plain ugly. I decided, right then and there, that I wouldn’t buy the book from them.

Your website is the first impression of your business to many of your potential customers. Your services may be great — they may even be the best, but if your website doesn’t reflect this quality, then how is anybody who hasn’t already experienced your services going to know? In fact, an unattractive website can send the opposite impression, just like that bookseller’s atrocious site sent me right into the arms of a competitor.

That’s where Now Media Group, a top digital marketing agency in California, comes in! Call (858) 333-8950 to learn more about our web design and development.

Is it Time for a New Website?

If you’re unsure whether your business needs a new website, answer the following questions:

  • Is your business not receiving the conversion you need from your website?
  • Are you experiencing huge bounce rates?
  • Is your website difficult to navigate?
  • Do you believe your website is unsightly to look at?

If you answer yes to these questions, then you need a complete website redesign.

The Importance of a First Impressionyoung woman laughing in a group

Dentists know how important a good first impression is more so than others. In 2013, Kelton Global published a study that showed how much your smile says about you. They found, for example, that people are more likely to think of someone as successful and trustworthy if they have a straight smile. The truth is, there is probably no direct relationship between how trustworthy you are and how straight your smile is, but regardless, that’s the power of a first impression. It can define how people think about you.

The same is true about your website. Say you’re a dentist — someone who specializes in helping people achieve healthy, beautiful smiles. When I search for a dentist, I ask a series of questions, which include:

  • Does he or she have a history of excellence?
  • Does the dentist have an eye for detail?
  • Does the dentist have good taste?

Whether or not the dentist’s website accurately reflects the quality of the dentistry still influences how I answer those questions. If the website is disorganized, noisy, and unattractive, I feel that my experience at that dentist’s office will be the same. Again, this might not describe the practice at all, but because of the bad first impression, I will never find out how awesome that dentist’s service actually is.

The same is true about every other business, as my bookstore example goes to show. If your website is not up to the same standard as your product or service, you might very well be losing business that would actually love what you can provide.

Case Study: Now Media Group

Do you know what business had a particularly unpleasant-looking site? Now Media Group did! It wasn’t that bad when it first went up… but, since then, it has become clearer and clearer that a site redesign is in order. So we decided to put our money where our mouth is and redesigned the site according to the advice we give our clients.

What are some of the elements that stand out on the new site?

Beautiful, Clean Look

Some cars look good when they’re new, and some cars look good throughout most of their lives. We wanted the latter. So we opted for a sleek, modern design that still kept traditional elements, with soft colors that convey our culture at Now Media Group. All in all, I think we were pretty successful in the “good-looking website” department.

Clear Communication

One of our primary concerns was accurately and clearly conveying the information our clients needed to make an informed decision about their marketing strategy. To do this, we:

  1. Expanded the scope of our website by adding new content. In fact, it’s pretty much entirely new content.
  2. Organized this content on clear, concise landing pages that are easy to navigate, so you can find the information you need.

Optimized Landing Pages

One of the most important pieces of advice I give to our pay-per-click clients is that the ad is only half the work because you also have to make sure that your landing page — where the ad takes your customers — can turn traffic into buyers. We wanted to make sure our landing pages helped the reader know what path to follow, and we wanted to make them easy to read. We took our own advice pretty literally: an example of one of our landing pages.


If you take a look at our home page, you’ll see there are quite a few call-to-actions. The first thing you see is a bright, orange button. You scroll down, and you see big, clear buttons that go to our service pages. Once more, you scroll down again, and you get a link to see our work. Finally, you scroll down one more time, and you can contact us. No matter where you are on the page, there are clear paths to follow — our website is confusion-free!

Clear Navigation

It should be easy for people to get from one page to another, so we made our main navigation as easy as possible. Not only can you easily get to our service landing pages, but when you read our content, you also see links to the deeper-level pages that provide more specific information. That way, you don’t have to figure out how to get where you need to go (or, more likely, just leave the site in frustration).

The Now Media Group home page! new now media group website, website redesign

Websites are Always a Work in Progress

Of course, our new website is still a work in progress. There’s still a lot to add, and there are still things to fix. But that’s another important part of a successful site. There’s no such thing as perfection, and there are always opportunities to improve. So, just like how we recommend to our clients that they keep adding to their digital marketing strategy, we’re making sure we do the same.

What Does Your Site Say About Your Business?

If you feel that your website doesn’t do a good job of reflecting the quality of your services or products, it’s probably time for a redesign. We encourage you to take a look at how we can help you, and we’re always here to provide in-depth advice on how you can move your digital marketing strategy forward.

For expert help redesigning your website, contact Now Media Group today at (858) 333-8950.

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Now Media Group

7777 Alvarado Rd.
Suite 706
La Mesa, CA 91942

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