Facebook
Twitter
Google+
LinkedIn
phone(858) 333 - 8950
  • Home
  • Our Story
    • Careers
  • Website Design
    • InfoSite Campaign
    • Responsive Website Design
    • Conversion Optimization
  • SEO
    • SEO Audit Services
    • SEO Consulting Services
    • Local SEO Services
  • PPC
    • PPC Audit & Management Services
  • Content Development
    • Content Marketing
    • Blogging Services
    • Email Marketing Services
    • Conversion Optimization
    • Infusionsoft Pricing
  • Social
  • Blog
  • Contact
Validation is key to happy customers.

Validation: The Single Most Important Element of Excellent Customer Service

February 13, 2019Jonathan Finegold

“What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life?” reads the back cover of I Hear You. A bold claim, for sure. It’s a claim that stands the test of experience. Michael Sorensen’s book is a powerful tool for anybody willing to apply its lessons to everyday interactions…

Why Do You Do What You Do?

August 2, 2018Jonathan Finegold

In the late 1990s, a gentleman by the name of Nick Swinmurn was looking to buy a specific shoe at a San Francisco mall. He wanted brown Airwalks. After browsing through the mall’s shoe stores he left without finding what he originally came for. In 1999, Swinmurn, along with Tony Hsieh and Alfred Lin, founded…

An office manager speaking to a patient.

Not Listening in On Patient Calls is Synonymous with Losing Money

August 5, 2015Jonathan FinegoldTips and Tricks

You’d be surprised by some of the mistakes office managers and other staff members can make when speaking to prospective patients over the phone. We’ve even had cases where the office manager sends the patient directly to a competitor! By listening in on phone calls to your practice you can catch these mistakes and fix them, making sure you don’t lose money for the same reason again.

Use your daily interactions with patients to build your brand.

4 Ways to Get More Out of Your Dental Appointment Cards

July 22, 2015Jonathan FinegoldTips and Tricks

You can do a lot of things to market your practice on your own. Appointment cards, for example, can be better used to draw attention to your social media accounts, so that you can regularly engage with your patients and their friends.

Do you have an online community?

Doing Social Media Right: How to Build Your Facebook Community

July 16, 2015Jonathan Finegold

By building a social media community you establish a loyal and exclusive audience that you can build a relationship of trust with. We give some advice on how to go about building your business’ online community, so that you can start to promote your services.

If you care about your patients, your patients will care about you.

5 Ways to Make Happier Patients

June 24, 2015Jonathan Finegold1 commentReputation Management

Happy patients make for a successful dental practice. Here are five actionable tips you can follow to help improve spirits in your office, to earn your dentistry positive reviews, and to make sure your patients come back. And it’s all things you can do for free and as simple as just smiling more often.

Show future patients that you can take criticism.

How to Respond to Negative Online Reviews

June 10, 2015Jonathan Finegold2 commentsReputation Management

Negative reviews are a part of business life. Even a minor mistake can induce a customer to write a bad review about your business. The best approach to responding to such a review is to empathize and sympathize with the reviewer, apologize for their bad experience (whether or not it was your business’ fault), and restate your business’ emphasis on providing high-quality service.

Reviews are one of the most important aspects of your online branding.

Genuine Online Reviews Make a Difference

October 22, 2014Jonathan Finegold4 commentsReputation Management

Human relationships are trust-based, and this truism carries forward to the relationship between a doctor and his or her patients. How do they know you will achieve the results they’re seeking? Trust. How is that trust established? Reputation. In the online world, the leading method of building a strong, positive reputation is through patient reviews….

Categories

  • Automation
  • Blogging
  • Book Reviews
  • Business
  • Client Spotlights
  • Company News
  • Content Curation
  • Conversion Optimization
  • Law
  • Local SEO
  • Management
  • Marketing
  • News
  • Online Reviews
  • Paid Advertisement
  • Personal Development
  • Relationship Building
  • Search Engine Optimization
  • Social Media
  • Survey Research
  • Targeted Marketing
  • Uncategorized
  • Web Development
  • Home
  • Our Story
  • Website Design
  • SEO
  • PPC
  • Content Development
  • Social
  • Print Marketing
  • Targeted Marketing
  • Contact
  • Careers
Facebook
Twitter
Google+
LinkedIn
DROPBOX

Now Media Group
Phone: (858) 333-8950
Fax: (858) 408-1837
Hours: Monday – Friday 7am – 3:30pm

7777 Alvarado Rd. Suite 706
La Mesa, CA 91942

Copyright © 2023 All Rights Reserved | Designed By Now Media Group | Privacy Policy